Hotel Front Desk Agent

Proper Hospitality LLC•Palm Springs, CA

About The Position

The Front Desk Agent at Ingleside Estate serves as the welcoming face of the hotels, creating memorable first impressions and ensuring an exceptional guest experience from arrival to departure. This role is responsible for greeting guests, managing check-ins and check-outs, handling reservations, and assisting with inquiries in a warm, professional, and efficient manner. As the hub of guest communication, the Front Desk Host works closely with all departments to ensure seamless service and uphold the standards of Proper Hospitality.

Requirements

Previous front desk, concierge, or guest service experience preferred.
Proficiency with property management systems strongly preferred.
Strong communication and interpersonal skills.
Ability to multitask, prioritize, and remain calm under pressure.
Flexible availability, including evenings, weekends, and holidays.
Must obtain and maintain a valid Responsible Beverage Server (RBS) certificate throughout employment, in compliance with California state law.
Standing and walking for extended periods (up to 8 hours per shift).
Frequent use of computers, telephones, and office equipment.
Occasional bending, reaching, or lifting items up to 20 lbs. (e.g., luggage, office supplies).
Ability to maintain focus and composure in a fast-paced environment.

Responsibilities

Greet and welcome all guests with warmth, professionalism, and attentiveness.
Perform accurate and efficient check-in, check-out, and cashiering procedures.
Respond to guest inquiries and resolve complaints with courtesy, urgency, and discretion.
Provide information on hotel amenities, services, and local attractions to enhance guest stays.
Coordinate special requests, such as room preferences, transportation, or dining reservations.
Manage reservations and room assignments to maximize occupancy and guest satisfaction.
Answer and direct phone calls in a courteous and professional manner.
Communicate effectively with housekeeping, maintenance, and other departments to ensure guest needs are met promptly.
Maintain accurate records of guest accounts, charges, and payments.
Ensure the front desk area is clean, organized, and welcoming.
Follow established cash handling and credit policies with precision and accountability.
Assist with nightly audit processes when needed.
Support other team members and contribute to a collaborative, service-driven environment.
Arrive on time for scheduled shifts, in proper uniform, and ready to work.
Adhere to all rest and meal break standards, as well as the company’s attendance and punctuality policies.
Maintain a professional demeanor, grooming, and appearance in line with company standards.
Adhere to all hotel policies, procedures, and safety standards.
Protect guest privacy and confidentiality in accordance with company and legal standards.
Immediately report any suspicious activity, security concerns, or maintenance issues.