Part-Time Weekend Front Desk Agent
About The Position
The Front Desk Agent is the first point of contact for our guests and plays a key role in creating a welcoming and efficient hotel experience. This part-time, weekend position is ideal for someone who enjoys customer service, multitasking, and working in a fast-paced hospitality environment. Step into relaxation at our trendy hotel in Novi Part of the Novi shopping and entertainment district, Four Points by Sheraton Detroit Novi presents rooms with thoughtful amenities while featuring two restaurants and flexible event space. We are near major corporations as well as the Suburban Collection Showplace, Twelve Oaks Mall and Fountain Walk.
Requirements
- Previous customer service experience required; hotel or front desk experience preferred
- Strong communication and interpersonal skills
- Ability to multitask and remain calm in a busy environment
- Basic computer skills; experience with hotel property management systems a plus
- Reliable availability on weekends and holidays
- Professional appearance and positive attitude
- Ability to stand for extended periods
- Ability to lift up to 25 lbs occasionally
- Must be able to work flexible weekend shifts, including mornings, evenings, and holidays
Nice To Haves
- hotel or front desk experience
Responsibilities
- Greet guests warmly and professionally upon arrival and departure
- Handle guest check-ins and check-outs accurately and efficiently
- Process reservations, room assignments, room changes, and billing transactions
- Answer phones, respond to guest inquiries, and provide information about hotel services and local attractions
- Resolve guest concerns or complaints promptly and escalate issues when appropriate
- Maintain accurate guest accounts and handle cash, credit card, and electronic payments
- Communicate effectively with housekeeping, maintenance, and management to ensure guest satisfaction
- Follow all hotel policies, procedures, and brand standards
- Maintain a clean, organized, and professional front desk area
Benefits
- Employee discounts
Stand Out From the Crowd
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
