Front Desk Agent

PALMS SOUTH BEACH INC•Miami Beach, FL

1d•Onsite

About The Position

The Palms Hotel and Spa, Miami Beach, is an independent luxury beach resort focused on wellness, sustainability and personalized service. Our beachfront property features 247 guest rooms and suites, an extensive tropical garden and pool area with Tiki Bar, a spacious beach concession, and over 8,000 square feet of indoor and outdoor meeting space for social and corporate events. The hotel’s signature eatery, Essensia Restaurant and Bar, delivers all-natural dining with a focus on locally and sustainably sourced ingredients. The Palms AVEDA Spa features holistic treatments influenced by ancient Ayurvedic philosophy designed to deliver a highly personalized experience. A member of Preferred Hotels and Resorts and Beyond Green, The Palms has been independently owned and operated by a European family for over 25 years. Known as Miami Beach’s premier destination for wellness and relaxation, a forerunner in sustainable hotel operations, an expert in wedding services, an authority in healthful eating and all-natural spa services, our hotel, restaurant and spa have won many accolades and awards. Enjoy a stable work environment in a professionally run hotel, where we help each other to flourish and grow. Come and be a part of The Palms family! The Front Desk Clerk is a member of the Front Office team. S/he is responsible for checking in all arriving guests and checking out all departing guests. Additionally the Front Desk Agents shall maintain and promote hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills in operating the various hotel property management systems, accurately handle cash and charges. A special inclination towards customer service with a special focus on etiquette is of the utmost importance.

Requirements

Demonstrate good computer skills in operating the various hotel property management systems.
Accurately handle cash and charges.
Be courteous.
Show genuine care for all co-workers and guest(s).
The ability to work well in a team environment.
Proficient in the English language.
Must be able to handle a multitude of tasks in an intense, ever-changing environment.
Maintain a professional appearance and manner at all times.
Possesses excellent people skills, an energetic personality and superior listening skills.
Has strong orientation towards customer service with a special focus on etiquette.
The ability to always be courteous, friendly and professional.
Instills a can do attitude in all team members and promotes team work between departments.
Excellent time management skills.
Exceptional detail in follow-up.
Creative problem solving skills.
Ability to quickly evaluate alternative and decide on a plan of action.
Instills a calm, organized approach in all situations.
Previous hotel experience required.
A true desire to satisfy the needs of others in a fast paced environment.
Excellent verbal communication skills.
Ability to work well alone and in a team.

Nice To Haves

Second language is an asset.
Previous front desk experience preferred.

Responsibilities

Check in all arriving guests and check out all departing guests.
Provide Guests with a detailed orientation about the hotel and the hotel facilities.
Anticipate Guest needs.
Responds to all guest inquires and guest requests.
Receive reservations for accommodation from guest, either in person or by telephone, fax or email.
Provide tourist information to guests.
Handle enquiries and special requests from guests.
Accept messages and faxes for guests.
Calculate guests' bills and issue receipts upon payment.
Perform cashier duties, cash travelers cheques and exchange foreign currency.
Follow in-house procedures to help ensure the security of guests and employees.
Cover the AYS and PBX whenever necessary.