Front Desk Agent

Appellation Lodi•Lodi, CA

5h•$21 - $21

About The Position

We are looking for enthusiastic and hospitality-driven individuals to join our team as part-time Front Desk Agent. In this role, you will be responsible for managing all incoming calls, assisting guests with their needs, and overseeing every stage of their stay—from reservations and check-ins to departures and overall customer service. This is a part-time position that requires flexible availability, including evenings, weekends, and holidays. All applicants must pass a background check. Appellation is a culinary-focused hotel company that embraces authenticity and locality in everything we do. We believe in the power of regional character, community, and culture to create exceptional experiences for our guests. Appellation gathers the best from each of our destinations to nurture the growth of the next generation of hoteliers and culinarians. Every element of an Appellation experience is true to place, thoughtfully composed, and crafted with the highest regard to quality. Appellation Lodi – Wine & Roses Resort and Spa offers the perfect setting for romantic getaways, special occasions, business events, and more. As San Joaquin’s leader in hospitality and culinary excellence, we provide a strong team atmosphere and career growth opportunities in various fields, including hotel industry, culinary arts, event planning, spa & wellness, administration, and management. Our resort is located in Lodi, California, a hidden gem in the heart of Northern California’s wine country that offers an exceptional quality of life with a welcoming small-town feel. Home to award-winning wineries, a charming downtown, and a close-knit community, Lodi is known for its beautiful weather, abundant outdoor recreation, and relaxed pace of life. The cost of living is significantly more affordable than many major metropolitan areas, at approximately 41% lower than San Francisco, 28% lower than Los Angeles, and 21% lower than Napa. With convenient access to Sacramento, the Bay Area, and Lake Tahoe, Lodi is an ideal destination for professionals and families seeking career growth alongside a balanced, fulfilling lifestyle. Visit https://www.appellationhotels.com/hotels/california-lodi/ to learn more about our resort.

Requirements

At least two years of customer service experience, preferably in a hotel front desk setting or a similar role.
Strong customer service skills with a focus on guest satisfaction.
Excellent phone etiquette and communication abilities.
Familiarity with hotel management software is a plus.
Required skills are typing, math, accounting, computer, and credit and cash handling procedures.
Read, write, and communicate effectively in English.
Ability to assess situations correctly using sound reasoning to make decisions and solve problems.
Strong organizational skills with attention to detail in managing guest accounts.
Ability to perform the essential functions of the job with or without reasonable accommodation.
See and read a computer screen and printed material with or without vision aids.
Hear and understand speech at normal levels and on the telephone.
Speak so that others may understand at normal levels and on the telephone.
Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line touch tone phones, filing cabinets, photocopiers, and other office equipment.
Have the ability to stand for a 4-hour period with or without reasonable accommodation.

Responsibilities

Greet all guests upon arrival with a warm and welcoming demeanor.
Manage the check-in and check-out process efficiently, ensuring all guest information is accurate.
Handle guest inquiries, requests, and complaints with professionalism and courtesy.
Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
Process reservations and cancellations through the hotel management system.
Collaborate with other departments to fulfill guest needs and enhance their experience.