Front Desk Agent

EXCHANGE HOTELS MANAGEMENT•Fort Worth, TX

1d•Onsite

About The Position

Located in the heart of the Historic Fort Worth Stockyards, Hyatt Place Fort Worth blends modern comfort with the rich culture and heritage of one of Texas’ most iconic destinations. Our hotel offers guests a welcoming space to relax, recharge, and experience the unique charm of the Stockyards—where Western history meets contemporary hospitality. At Hyatt Place, our purpose is to care for people so they can be their best. We bring this to life by delivering thoughtful service, comfortable accommodations, and meaningful experiences for every guest, every stay. Whether guests are here for business, leisure, or to explore the spirit of the Stockyards, our team is dedicated to making each visit seamless and memorable. Rooted in hospitality and driven by service, we take pride in creating an environment where guests feel genuinely welcomed and team members feel valued and empowered. From a warm greeting to attentive service throughout the stay, we are committed to delivering the Hyatt Place experience with authenticity and care. The Front Desk Agent serves as the primary ambassador of Hyatt Place Fort Worth Stockyards, delivering warm welcomes, seamless arrivals, and memorable departures that reflect the authentic spirit of the Historic Stockyards. This role is responsible for providing exceptional guest service while efficiently managing front desk operations, ensuring each guest experiences genuine hospitality rooted in local culture, comfort, and care.

Requirements

Flexible availability, including evenings, weekends, and holidays.
Strong interpersonal skills with a passion for guest service and hospitality.
Ability to multitask, prioritize, and remain composed in a fast-paced environment.
Strong problem-solving skills with attention to detail.
Embody our Core Values: Respect, Integrity, Humility, Empathy, Creativity, Fun.

Nice To Haves

Previous hotel, hospitality, or customer service experience preferred.
Familiarity with Hyatt Place property management systems.
Knowledge of local area, attractions, dining, and services to enhance guest recommendations.

Responsibilities

Deliver exceptional guest service by providing warm, genuine greetings, efficient check-ins and check-outs, and friendly farewells, using the guest’s name whenever possible.
Act as a knowledgeable resource for guests by providing recommendations and directions related to the Historic Fort Worth Stockyards, local attractions, dining, entertainment, and transportation.
Create meaningful guest interactions by sharing the story, culture, and character of the Stockyards while maintaining Hyatt Place service standards.
Support lifestyle and leisure travelers, group guests, and event-related stays common to the Stockyards district.
Anticipate guest needs, respond promptly to requests, and resolve concerns professionally to ensure a positive guest experience.
Manage guest registration, room assignments, room blocking, and special requests in accordance with hotel standards and procedures.
Maintain working knowledge of reservations procedures, cancellation policies, walk procedures, room rates, amenities, and loyalty program benefits.
Accurately operate the hotel’s property management system and related computer systems to process reservations, payments, and guest accounts.
Handle all financial transactions responsibly, including maintaining an issued bank, balancing cash drawers, processing cash drops, and complying with credit card and cash-handling procedures.
Answer telephones promptly and professionally, responding to inquiries or directing calls appropriately.
Communicate effectively with guests, team members, and leaders to ensure smooth operations across departments.
Monitor room availability, selling strategies, and occupancy levels to support overall hotel performance.
Maintain a clean, organized, and professional front desk area at all times.
Safeguard guest privacy and confidentiality while ensuring the security of all guest and hotel information.
Identify and report maintenance issues, safety concerns, or suspicious activity to leadership in a timely manner.
Support teamwork and morale by demonstrating professionalism, flexibility, and a service-first mindset.
All other duties as assigned.