Front Desk Agent

Performance Hospitality • Orlando, FL

13d • $16 - $16 • Onsite

About The Position

As a Front Desk Agent, you are the face of Banana Bay—welcoming guests, handling check-in/out, answering questions, and resolving issues with warmth and efficiency. You’ll ensure accurate billing, maintain key and cash controls, and deliver a smooth, memorable arrival-to-departure experience.

Requirements

• Prior front desk, customer service, or hospitality experience preferred.
• Comfortable with computers and POS/PMS systems (Opera/Cloud PMS experience a plus).
• Excellent communication, professionalism, and conflict-resolution skills; reliable and detail-oriented.
• Able to work a flexible schedule (days, evenings, weekends, holidays).
• Must meet property’s background and authorization requirements.
• Stand/walk for extended periods; frequent keyboard use and phone work.
• Lift/push/pull up to 25 lbs; bend, reach, and handle luggage occasionally.

Nice To Haves

• Bilingual (e.g., Spanish/English) a plus.

Responsibilities

• Greet every guest with genuine hospitality; manage check-in/out, room assignments, and special requests/VIPs.
• Verify payment/ID, process authorizations, maintain folio accuracy, and follow cash-handling, PCI, and key-control procedures.
• Answer phones and messages promptly; coordinate with Housekeeping and Engineering for room readiness and service recovery.
• Resolve concerns quickly and professionally; escalate when needed; document incidents and follow up.
• Recommend upgrades and amenities; promote property offerings and local experiences.
• Operate PMS/POS/payment terminals and other front office systems; complete end-of-shift reports.
• Uphold brand/service standards, privacy, ADA, and safety policies; maintain a clean, welcoming lobby and work area.
• Assist Night Audit/other departments as needed; complete daily side work and checklists.

Benefits

• Competitive Salary: A comprehensive and competitive compensation package.
• Performance Bonuses: Based on company and individual performance.
• Health Benefits: Full medical, dental, and vision coverage.
• Retirement Savings: 401(k) plan with company match to help secure your financial future.
• Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays to promote work-life balance.
• Professional Development: Opportunities for career advancement, mentorship, and ongoing learning.
• Employee Discounts: Discounts on hotel stays and services across PHM properties.
• Wellness Programs: Access to health and wellness initiatives to support a balanced lifestyle.
• Flexible Work Environment: Options for flexible scheduling and work arrangements to promote work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed