Front Desk Agent

Kahler Hotels LLC • Rochester, MN

17h • $16 - $17 • Onsite

About The Position

Residence Inn by Marriott, a part of Kahler Hospitality Group, is committed to providing exceptional service and a welcoming environment to all our guests. Our team members are our greatest asset, and we are dedicated to their growth and success. We are seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for providing outstanding guest service. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a memorable stay from check-in to check-out.

Requirements

• High school diploma or equivalent
• Previous experience in a customer service role, preferably in the hospitality industry
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to work a flexible schedule, including nights, weekends, and holidays
• Professional appearance and demeanor
• Ability to stand for extended periods

Nice To Haves

• Proficiency with hotel management software (e.g., OPERA, Protel) is a plus

Responsibilities

• Greet and welcome guests upon arrival and departure
• Check guests in and out efficiently and accurately
• Manage reservations via phone, email, and in-person
• Handle guest inquiries, requests, and complaints promptly and professionally
• Process payments and manage the cash drawer
• Provide information about the hotel, available rooms, rates, and amenities
• Coordinate with housekeeping and maintenance staff to ensure guest satisfaction
• Maintain a neat and organized front desk area
• Adhere to all hotel policies, procedures, and safety guidelines

Benefits

• Competitive pay
• Health, dental, and vision insurance
• Paid time off
• Opportunities for career advancement and professional development
• Competitive starting wages
• Health, Dental, Vision and other benefits available after 60 days
• DailyPay
• 401k
• Paid Training
• Paid PTO
• Referral program
• Discounts at all Kinseth Hotel Corporation hotels and restaurants

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED