Front Desk Agent

Remington Hospitality•Saint Joseph, MO

1d•Onsite

About The Position

The Front Desk Agent is responsible for cordially greeting guests and professionally checking them in and out of the hotel. This role involves assisting with pre-registration and blocking reservations, accurately posting all charges, and maintaining a complete working knowledge of the Front Office computer or manual system. The agent will manage cash handling, including receiving payments and making change, and review reservations with special requests to block rooms accordingly. Key responsibilities also include having knowledge of hotel rates and discounts, understanding reservation procedures for same-day bookings, and following cancellation and relocation procedures.

Requirements

High work ethic and self-initiative
May be required to work varying schedules to include nights, weekends, and holidays
Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Responsibilities

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
Assist in pre-registration and blocking of reservations when necessary.
Promptly, accurately and efficiently know how and where to post all charges.
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
Review any reservations with special requests and work to block rooms accordingly.
Have knowledge of hotel rates, discounts and how to handle each.
Have working knowledge of reservations and procedures, including how to take same day reservations.
Be able to take reservations in approximately 2 minutes.
Know and follow cancellation procedures and relocation procedures when necessary.