Front Desk Agent

Zota Beach Resort•Longboat Key, FL

13h

About The Position

We are currently looking for Guest Service Agents within our Front Office Department. The Guest Service Agent serves as the welcoming face of the resort, providing exceptional guest service from arrival through departure. This role is responsible for delivering a warm, professional, and efficient check-in and check-out experience, managing guest inquiries, and maintaining smooth daily front office operations. work in a vibrant beach-resort environment the agent ensures guests feel valued, informed and cared for throughout their stay. The ideal candidate is friendly, detail-oriented, calm under pressure, and passionate about creating memorable vacation experiences.

Requirements

High school diploma or GED
Previous customer service experience
Exceptional interpersonal skills
Excellent written and verbal communication
Time management and organizational skills
Conflict resolution experience
Patience and good listening skills

Responsibilities

Greeting guests upon arrival and making them feel welcome
Recognizing repeat, VIP status and/or loyalty
Administering check-ins and check-outs
Providing front desk services to guests
Assigning rooms and taking care of administrative duties
Delivering mail and messages
Processing guest payments
Coordinating with bell service and staff management
Being a source of information to guests on various matters such as transport and restaurant advice
Accommodating general and unique requests
Diffusing conflict or tense situations with guests, handling guest opportunities