Front Desk Agent (part time) - Element Tukwila Hotel

Level5 Hospitality•Tukwila, WA

About The Position

Welcome to Level5 Hospitality! We are a team of diverse experts that came together to create a powerhouse in the hotel management space. This L5 lifestyle encompasses our values, ethics, mindset, and integrity. Our lifestyle drives performance to be a world class hospitality partner. We are high touch, results driven, collaborators with a shared commitment to innovation and creativity. Partner with Level5 Hospitality for a bold, refreshing, extraordinary experience. Let’s Level Up! Job Summary: As a Front Desk Agent @ the Element Tukwila Hotel, you will be the first impression for our guests upon arrival and throughout their stay. Your goal is to provide Level5 Hospitality and service for every guest.

Requirements

Proficient in Microsoft Office Suite or similar software
Work experience as a Front Desk agent preferred
Level5 High Touch service
Excellent communication and organizational skills
Flexibility with shifts and scheduling (THIS IS FOR A PART-TIME ROLE)
Must be available some weekends and/or holidays
Must have reliable transportation to and from work
Must have stellar attendance and punctuality
High School diploma
Must be able to remain in a stationary position during shift.
Must be able to access and navigate the facility.
Employees are required to adhere to safety requirements by wearing the appropriate personal protective equipment.
Work is routine and repetitive in nature and may require strenuous physical exertion at times, including the ability to move objects weighing up to 50lbs.

Responsibilities

Perform all check-in and check-out tasks
Operate the front desk according to standard operating procedures and with exceptional guest service
Know emergency procedures and how to respond
Complete daily reports and audit correspondence, as required by the shift
Receive and confirm credit cards for validity and acceptability
Welcome guests upon their arrival and assign rooms
Take incoming calls, online and in-person room booking requests, and answer questions about guests' needs involving room rates, available rooms, amenities, and special requests
Communicate with housekeeping to make sure guest rooms are ready
Manage online and phone reservations
Respond to Guest complaints in a timely and professional manner
Create incident reports for guest injuries/issues when required
Maintains a high standard of personal appearance and grooming, which includes compliance with the dress code policy
Performs other related duties as required or asked by Supervisor
Address visitor questions and requests promptly, courteously, and efficiently
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
Practice safe work habits and use the required safety equipment
Performs other related duties as required or assigned by the Supervisor/MOD