Front Desk Agent
About The Position
As a Front Desk Agent, you will efficiently check guests into and out of the resort by performing the following duties, in addition to offering impeccable customer service. Greets, registers, and assigns rooms to guests, issuing room keys Keeps records of room availability and guests' accounts. Computes bills, collects payments, and makes changes for guests. Ability to listen to and find solutions for guests’ challenges To perform this job successfully, you must have excellent communication skills and be able to read, write and speak English fluently. Additionally, the person must possess and adhere to the following core values: Integrity Passion Work Ethic
Requirements
- Must be able to work full-time, flexible schedule, weekends and holidays.
- Must be able to lift up to 15lbs.
- Must be able to stand for long periods of time.
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Strong written and verbal communications skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner
- Excellent customer service skills
- Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate
- Required to pass a background check, drug test, and prove eligibility to work in the United States
Responsibilities
- Greets, registers, and assigns rooms to guests, issuing room keys
- Keeps records of room availability and guests' accounts.
- Computes bills, collects payments, and makes changes for guests.
- Ability to listen to and find solutions for guests’ challenges
Benefits
- Comprehensive health benefits – medical, dental and vision
- Paid Time Off (PTO) – vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
