Front Desk Agent

Dream Golf • Nekoosa, WI

8h • Onsite

About The Position

As a Front Desk Agent at Sand Valley, you are the first and last impression for our guests - welcoming them with warmth, providing excellent service throughout their stay, and ensuring smooth check-ins and check-outs. You'll be part concierge, part problem-solver, and always an ambassador for our resort’s signature hospitality. This is a seasonal role running from mid-April through mid-October.

Requirements

• Prior customer service experience is highly valued
• Excellent written, verbal, and interpersonal communication
• Able to handle multiple tasks under pressure with minimal supervision
• Familiarity with Visual One and/or Golf Pro is preferred; strong computer skills (Word & Excel)
• Polished appearance and positive attitude in all situations
• Flexibility to work mornings, afternoons, evenings, weekends, and holidays as needed
• Ability to successfully complete a background check, MVR check, and drug screening
• Physical activities may include, as applicable to the role, standing, walking, bending, lifting, and operating role specific tools or equipment.
• Lifting requirements vary by role and will be discussed during the interview process.
• Reasonable accommodations may be made in accordance with applicable law.

Nice To Haves

• Familiarity with Visual One and/or Golf Pro is preferred; strong computer skills (Word & Excel)

Responsibilities

• Greet guests with professionalism and enthusiasm, creating a welcoming environment from the moment they arrive
• Assist with check-in/check-out procedures efficiently and accurately
• Clearly communicate resort policies, offerings, and local area information
• Proactively promote resort amenities like golf, dining, retail, and massage services
• Take hotel and golf reservations over the phone and in person
• Contact upcoming arrivals to confirm reservation details and accommodate special requests
• Coordinate with service providers such as shuttle drivers and massage therapists to meet guest needs
• Answer phones and respond to guest inquiries with accuracy and warmth
• Handle billing inquiries and assist in resolving payment concerns
• Assist with shift closing procedures and reconcile shift reports
• Maintain a clean, organized, and secure front desk environment
• Support special requests and amenity orders for guests and management
• Uphold and publicly support resort policies and service standards

Benefits

• Golf Privileges
• Retail and Restaurant Discounts
• Employee Meal Program
• Uniform Benefit Provided
• Employee Assistance Program – Canopy

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed