Front Desk Agent

Omni Hotels & Resorts•Hilton Head Island, SC

18d•Onsite

About The Position

As a Front Desk Agent, you are the first and last impression of the resort experience. You provide a warm, professional welcome, deliver seamless check-in and check-out service, and act as a guest ambassador throughout each stay—ensuring a luxury, five-star experience.

Requirements

Previous customer service experience required (hotel experience preferred)
Strong communication and problem-solving skills
Ability to multitask and stay organized under pressure
Basic math and cash-handling skills
Flexible schedule (including weekends, evenings, holidays)

Nice To Haves

Bilingual skills are a plus

Responsibilities

Greet guests with a friendly, professional demeanor and provide a five-star arrival experience
Process check-ins/check-outs efficiently and accurately
Anticipate guest needs and respond promptly to requests or concerns
Provide information about resort amenities, dining, and local attractions
Handle guest complaints with empathy and resolve issues quickly
Create and manage accurate guest accounts and reservations
Assign rooms and coordinate special requests (upgrades, amenities, etc.)
Prepare key packets and pre-register arrivals
Balance cash/credit transactions and settle guest folios at departure
Maintain knowledge of daily arrivals, departures, and room inventory
Communicate guest needs to departments (Housekeeping, Concierge, Bell Services)
Work collaboratively across teams to ensure seamless service
Maintain clear and professional communication (in person, phone, email)
Input and manage guest data in property management systems
Follow Omni brand standards and service protocols
Prioritize tasks in a fast-paced, high-volume environment

Benefits

Work for a luxury brand known for exceptional service and guest experiences
Strong culture of respect, empowerment, and teamwork
Ongoing training, mentoring, and career advancement opportunities
Competitive hourly pay (approx. $9–$18/hr range, avg. ~$13/hr locally)
Potential for overtime and holiday pay
Access to a premier oceanfront resort environment
Employee discounts on: Hotel stays (Omni properties nationwide) Dining outlets and resort amenities Exposure to luxury hospitality, events, and VIP guests
Medical, dental, and vision insurance (for eligible full-time associates)
Paid time off (PTO) and holidays
Employee assistance programs
Complimentary or discounted parking
Uniforms provided
Employee recognition programs
Opportunities to transfer within Omni properties