Front Desk Agent

Samesun San Francisco • San Francisco, CA

47d • $20 - $20

About The Position

Do you want to work in a place where you meet people from all over the world? Are you excited by a young, fun, and relaxed environment in the Bay Area? Then Samesun San Francisco is the place for you! We are hiring for our Front Desk / Guest Services Associate team. You’ll join a friendly, family-like group — part of the Samesun Nation , a network of hostels throughout the US and Canada.
As the face of our hostel, you will be serving guests and helping the hostel function smoothly behind the scenes.

Requirements

• Loves hospitality and enjoys interacting with people from all walks of life.
• Has a positive, helpful attitude and strong communication skills.
• Is comfortable wearing multiple hats — handling guest service, organization, and maintaining our space.
• Knows how to enforce rules and standards with kindness and confidence.
• Has basic computer skills and can learn reservation/front desk systems.
• A high school diploma or equivalent is sufficient.

Nice To Haves

• Previous hospitality or guest service experience is a plus — but not required if you’re eager to learn.
• 1+ year of hotel or accommodations guest services experience (front desk, reservations, or similar hospitality role).
• 1+ year of customer service experience in a guest-facing environment.

Responsibilities

• Greet guests warmly and assist with check-in/check-out, reservations, and inquiries.
• Provide excellent customer service and accurate local recommendations.
• Handle phone calls, emails, and front desk administrative tasks.
• Keep the front desk and common spaces clean, organized, and welcoming.
• Work closely with housekeeping to ensure smooth operations.
• Enforce hostel policies professionally and confidently when needed — don’t be afraid to say “no” when required.
• Lift up to 50 lbs when needed
• Pitch in with other duties when the team needs you (multi-hat role).
• Extra duties may be assigned by the Manager.

Benefits

• Casual dress — be comfortable while you work.
• Company events — fun team gatherings and activities.
• Location discounts — free and/or discounted stays at any of our Samesun locations in California and across Canada (Venice Beach, Hollywood, Ocean Beach San Diego, Toronto, Banff, Montreal).
• Promotion opportunities — we love to grow our team from within.
• Paid overtime — earn extra income when hours go beyond your schedule.
• Work in a fun, international environment with travelers from all over the world.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED