Front Desk Agent

Donohoe Hospitality Services Careers•Charlottesville, VA

6h•Onsite

About The Position

Working at The Draftsman, Charlottesville, University, Autograph Collection Hotel offers a unique and enriching experience. Perfectly situated on West Main Street, steps away from the University of Virginia and the UVA Medical Center, this pet-friendly, upscale boutique hotel features 150 well-appointed guestrooms, over 2,300 sq. ft of meeting space, and a rooftop fitness center. The hotel embodies the evocative spirit of Virginia’s original voices and visions, as well as those of three Presidents—Madison, Monroe, and, most notably, the profound ingenuity of Thomas Jefferson. These historical references are presented in engaging ways, connecting the past, present, and future of this storied, historic region. Employees have the opportunity to work in a dynamic environment that celebrates history while providing modern amenities and services, making it an inspiring place to build a career. Front Desk Agent Position Summary Our guests' first impression starts with you! As a Front Desk Agent, you will welcome our guests to the hotel, provide a smooth check-in process, handle payments, offer local insights, and pay attention to detail to ensure they have a friction-free stay experience. Candidates must be flexible and able to work morning and evening shifts as needed.

Requirements

Good communication and interpersonal skills.
Ability to stand for extended periods of time.
Ability to work in a fast-paced environment.
Ability to maintain control and composure in difficult situations and exhibit good judgment.

Responsibilities

Check guests in and out of the hotel according to hotel and/or brand standards.
Inform guests about the hotel’s facilities, policies and procedures.
Provide tourist information to guests.
Handle hotel phone system.
Transfer calls to appropriate departments/guests.
Accurately take messages for guests.
Take, modify and cancel guestroom reservations.
Deal with inquiries, requests and concerns from guests.
Coordinate with other departments to fulfill guest special requests.
Perform cashier duties.
Post phone charges and other miscellaneous charges to guest accounts.
Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
Follow in-house procedures to help ensure the security of guests and employees.
Know hotel emergency procedures.
Maintain cleanliness of the Front Office area.