Front Desk Agent - Hampton Inn Ellsworth

Witham Family Hotels•Ellsworth, ME

3d•$18•Onsite

About The Position

Join our team as a Front Desk Agent at the Hampton Inn Ellsworth! Do you thrive in a fast-paced, guest-focused environment? We’re looking for a friendly, dependable, and detail-oriented Front Desk Agent to join our team at the Hampton Inn in Ellsworth, Maine. This full-time seasonal position runs from spring through fall and is ideal for someone who enjoys welcoming guests, solving problems, and providing outstanding customer service. As the first point of contact for our guests, you’ll play a key role in making their stay comfortable and memorable. From check-in to check-out and everything in between, your friendly attitude and attention to detail will help create a seamless guest experience. At Witham Family Hotels, we believe in taking care of our team so they can take care of our guests. Recognized as one of the Best Places to Work in Maine since 2022, we pride ourselves on fostering a workplace culture centered on kindness, respect, inclusion, empowerment, excellence, integrity, and family. We are an equal opportunity employer and believe our strength lies in our differences. Position Details: Schedule: Full-time, seasonal (spring through fall) Hours: 40 hours/week with morning, evening, weekend, and holiday required Pay: Starting at $18.22/hour

Requirements

Excellent customer service and communication skills
Friendly, outgoing personality with a problem-solving mindset
Ability to multitask in a fast-paced environment
Basic computer skills and ability to learn hotel software systems
Dependable and punctual with strong attention to detail
Flexible schedule, including availability on weekends and holidays

Nice To Haves

Previous hospitality or customer service experience preferred but not required

Responsibilities

Greet guests with warmth and professionalism
Handle check-ins, check-outs, and room assignments efficiently
Answer phone calls and respond to guest inquiries
Process payments and maintain accurate records
Provide local recommendations and information about hotel amenities
Resolve guest issues promptly and positively
Communicate effectively with housekeeping, maintenance, and management teams
Monitor lobby and public areas for cleanliness and guest satisfaction
Follow all hotel policies and procedures, including safety and security standards

Benefits

Paid Personal Leave (PPL): Earn 1 hour for every 40 hours worked during the calendar year
Teladoc Virtual Care: Access to 24/7 medical support for $30/month. Family members may be added for an additional cost.
Dental and Vision Insurance: We cover 80% of the premium—our dental plan is excellent
End of Season Bonus
Heating Savings Program with Irving and Dead River
Core Values Program: Earn points for branded swag
Referral Bonus: Up to $1,000 per new full-time employee referred
Discounts on hotel stays, dining, and spa services at our properties and select partners
Employee Assistance Program (EAP): Free, confidential counseling services
Employee Relief Fund for unexpected life events
Annual Flu Shot Clinic
Witham Family Hotels Gala: A celebration of your hard work
Community Giving: The Witham Family Hotels Charitable Fund has donated over $1 million to local organizations