Front Desk Agent
Marriott Orlando Downtown•Orlando, FL
•Onsite
About The Position
As a Front Desk Agent at Marriott Orlando Downtown, you will be the welcoming face for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. You will play a key role in creating a memorable stay for each guest by efficiently handling reservations, addressing inquiries, and assisting with guest requests in a friendly and professional manner.
Requirements
- Previous experience in front desk or customer service roles preferred
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Ability to multitask and stay calm under pressure
- Flexible availability, including evenings, weekends, and holidays
- High school diploma or equivalent
Nice To Haves
- Proficiency with hotel management software is a plus
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly attitude
- Manage guest check-in and check-out processes efficiently and accurately
- Handle guest reservations, cancellations, and modifications promptly
- Provide guests with information about hotel services, local attractions, and dining options
- Respond to guest inquiries and resolve any complaints or issues professionally
- Maintain accurate records of guest accounts and payments
- Work closely with housekeeping and maintenance teams to ensure guest satisfaction
- Adhere to all hotel policies and procedures to maintain security and safety standards
Benefits
- Competitive compensation package
- Opportunities for career growth and development
- Employee discounts on hotel stays and dining
- Comprehensive health and wellness benefits
- Supportive and inclusive work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
