Winter 25/26: Front Desk Agent

KILLINGTON PICO SKI RESORT • Killington, VT

4d • $20 - $20 • Onsite

About The Position

The Killington Grand Hotel Front Desk Agents create the first impression of the hotel and resort and play a key role in creating a welcoming, efficient and memorable experience. This position is responsible for handling check-ins, check-outs, guest inquiries, and coordinating with other departments to ensure a seamless stay – especially during our busy ski season.

Requirements

• Computer experience
• Customer service experience
• Strong organizational skills
• Ability to learn quickly
• Ability to multi-task
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Strong interpersonal skills
• Ability to work as part of a team

Nice To Haves

• Experience with Springer-Miller PMS.
• Experience with Inntopia.
• Experience with RTP Ticketing.
• Word and Excel proficiency.
• Hotel experience is preferred but not required

Responsibilities

• Greet all guests warmly upon arrival, departure, providing a high level of customer service and enthusiasm
• Welcome guests, check them in/out, distribute room keys, process payments and assist with inquiries regarding charges
• Resolve guest issues with professionalism and a service-first attitude
• Maintain an organized, tidy and welcoming front desk and lobby area
• Answer phones and respond promptly to guest requests, concerns and special needs
• Provide information about events, resort amenities, ski lift tickets, mountain conditions, local attractions and dining options with passion and personal knowledge
• Uphold all safety and security procedures
• Enjoy multi-tasking at a fast pace while having a sharp eye for detail to ensure accuracy and efficiency
• Be happy, friendly and have an honest desire to help others
• Manage reservations and update guest profiles in the PMS
• Contribute to the overall success of our team and represent the values we strive to achieve
• Communicate effectively with housekeeping, maintenance, bell/valet and ski check to fulfill guest needs
• Assist guests with special requests such as transportation, ski check as well as ticketing for activities throughout the resort
• HAVE FUN!

Benefits

• Seasonal position eligible for a season pass for employee/dependents and privileges at several other resorts.
• Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed