Front Desk Agent

Four Seasons•Miami Beach, FL

21h•Onsite

About The Position

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year’s Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world-class spa, to its Surfside shores. About the role: The Front Desk Agent is an integral part of the Front Office Team. You are the first impression, and have the opportunity to make a lasting impression through your intuitive service, attention to detail and highly efficient check in/out skills. This role connects with the guests during their stays, quickly responds to requests, personalizes interactions and finds opportunities to make their experiences memorable.

Requirements

Experience working within a luxury hotel or similar environment
Excellent interpersonal skills and communication skills
Cross cultural sensitivity, and customer service orientation
Guest centricity and ensuring execution of guest’s preferences
Attention to detail, and technical skills
Candidates must have valid work authorization for the U.S.

Responsibilities

Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Be knowledgeable about hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. and make insightful requests
Respond to all guest requests in an accurate and timely manner
Resolve guest complaints to complete satisfaction, and find opportunities to recognize and personalize the service
Communicate and collaborate with all departments, provide clear information about guest concerns and preferences
Attend to details in all reservations, changes and preferences