Front Desk Agent

Gulph Creek Hotels • Allentown, PA

13d

About The Position

The Front Desk Agent serves as the primary point of contact for guests at a hospitality establishment, ensuring a welcoming and efficient check-in and check-out experience. This role is pivotal in creating a positive first impression and maintaining guest satisfaction throughout their stay. The Front Desk Agent manages reservations, processes payments, and addresses guest inquiries or concerns promptly and professionally. They collaborate closely with other hotel departments to coordinate guest services and resolve any issues that may arise. Ultimately, this position contributes significantly to the overall guest experience and the smooth operation of the front desk area.

Requirements

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably in hospitality or front desk operations.
• Basic computer skills and familiarity with property management software.
• Strong communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Nice To Haves

• Experience with hotel reservation systems such as Opera or similar platforms.
• Multilingual abilities to assist a diverse guest population.
• Knowledge of local area attractions and services.
• Certification in hospitality or customer service training programs.
• Demonstrated problem-solving skills and ability to handle difficult situations calmly.

Responsibilities

• Greet and welcome guests upon arrival with a friendly and professional demeanor.
• Manage guest check-in and check-out processes efficiently using property management systems.
• Handle reservations, cancellations, and modifications accurately and promptly.
• Respond to guest inquiries, requests, and complaints in a courteous and timely manner.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met.
• Process payments, issue receipts, and maintain accurate records of transactions.
• Maintain the cleanliness and organization of the front desk area.
• Provide information about hotel services, local attractions, and transportation options.
• Ensure compliance with all hotel policies and procedures, including safety and security protocols.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees