Front Desk Agent

Salamander Hospitality • Middleburg, VA

4d

About The Position

Join our prestigious team at Salamander Middleburg, a Triple 5-Star Forbes and Five Diamond AAA-rated resort nestled in the picturesque rolling hills of Virginia's wine and equestrian country. As Front Desk Agent, you will be highly visible and represent the pinnacle of guest service excellence.

If you enjoy working with people, creating memorable guest experiences, and developing your hospitality career, we encourage you to apply.

Role Overview:

As a Front Desk Agent, you are the first and last impression of the resort. Your professionalism, attention to detail, and warm personality will ensure every guest feels welcomed and valued.

Requirements

• College diploma or equivalent
• Hospitality or customer service experience preferred
• Strong communication and interpersonal skills
• Computer skills
• Professional appearance and demeanor
• Ability to work weekends, holidays, AM & PM

Responsibilities

• Welcome guests and provide a luxury arrival experience
• Check guests in and out efficiently and accurately
• Handle guest requests and resolve concerns professionally
• Promote the Salamander guest loyalty program
• Deliver Forbes-level service standards in every interaction
• Process payments accurately
• Manage reservations and guest profiles
• Communicate with Housekeeping and other departments
• Follow front office procedures and service standards

Benefits

• Competitive pay
• Full benefits package
• 401(k) with company match
• Paid Time Off and paid holidays
• Complimentary employee meals
• Resort discounts on spa, dining, and hotel stays
• Professional training and leadership development
• Career growth opportunities within Salamander Collection
• Work at a Forbes Five-Star luxury resort
• Medical, Dental and Vision insurance
• 401(k) with company match
• Paid Time Off
• Paid holidays
• Employee resort discounts
• Complimentary meals
• Uniforms provided

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees