Front Desk Agent

New Castle Hotels LLC•Missoula, MT

47d•Onsite

About The Position

As a Front Desk Agent, you will be the first and last point of contact for guests, playing a pivotal role in shaping their experience. Whether you're welcoming an excited family embarking on their vacation, assisting a business traveler seeking a smooth check-in, or helping a guest in need of personal assistance, your warm and genuine hospitality will set the tone for their stay. This position allows you to shine as it is a fast-paced and interactive role! As a Front Desk Agent, you will: Make a First Impression - the person in this role must have a genuine passion to deliver a great hospitality experience - whether in person or by phone. You must want to wow the guest with your welcoming personality. Make a Lasting Impression - while checking the guest out, inquire about their stay and let them know you really care, so if they had a problem or complaint, they share it with you. Be courteous and willing to listen! Enjoy Problem Solving - many guests need help with miscellaneous things - their luggage, directions, finding a good restaurant, lost luggage, or a cold shower. Listen and help as best you can. You should never be too busy to help. Be Accountable - you will be collecting money, routing calls, taking messages, and meeting many other guest needs. You need to be accurate and efficient in your processes. Be a Safety & Security Agent - follow your hotel's established safety and security policies & procedures. Anticipate problems and call management as needed.

Requirements

Good verbal and written English communication skills
Ability to handle cash and credit transactions
Basic software proficiency
Ability to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull, or otherwise move objects
Ability to exert force of up to 50 pounds of force from time to time
Ability to work long hours, many of which may be spent standing