FRONT DESK AGENT

GATE HR

17h

About The Position

Be an ambassador to and advocate for the guest experience, from arrival to departure and everything in between. To act as a liaison between the property, the city, the state and the resort guests. This will include directing the guests to any department on property for assistance; to assist the guests in any way, to include reservations, on and off property (i.e., for sleeping rooms, dinner, sports, theater, etc.), arrange transportation to and from the airport, around town, around the state and to assist guests with any services they may need.

Requirements

High School Diploma or equivalent required.
Ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with clients, members, guests, and co-workers.
Previous customer service skills or hotel/resort experience preferred, check in/out guests and provide high quality guest service.
Computer skills, general cashiering/ concierge duties as well as a valid drivers license required.
Thorough knowledge of the Jacksonville area and general knowledge of the State of Florida; working knowledge of the concierge position, assisting guests and members in a professional manner.
Must be able to drive a motor vehicle.
Be able to assist guests with luggage, escort them to the Front Desk, and if needed escort them to their room.

Nice To Haves

College degree in Hospitality Management preferred, experience can be substituted for education.
Minimum of 2 years resort experience or a Hospitality degree preferred.