Front Desk Agent

The Moxy St. Petersburg • St. Petersburg, FL

13h

About The Position

We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest’s accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities.

Requirements

• FOSSE experience strongly preferred
• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Customer service experience
• Excellent communication and organizational skills

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Benefits

• Medical benefits after 60 days of employment
• PTO and Holiday Pay
• 401K after one year of employment
• Employee Appreciation Program
• Employee Lunches

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed