Front Desk Agent

OLDHAM GOODWIN PAYROLL LLC•Fort Worth, TX

1d•Onsite

About The Position

Responsible for maintaining and promoting hospitality at all times; welcoming and serving our guests in a courteous, efficient, and friendly manner, both face-to-face and on the phone. Front desk agents make the first impression by extending a warm welcome, providing information about the hotel and local area, and offering our full range of hotel amenities to our guests. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special request when necessary for our guests.

Requirements

Exhibits strong customer service skills, including multi-tasking
Maintains a high level of customer service and decorum with all guests
Open availability as shifts will be a mix of 7am-3pm and 3pm-11pm shifts depending upon availability
Is a problem solver
Open to cross-training and assisting in other departments as necessary

Responsibilities

Provide the highest quality of service to the customer at all times
Displays the ability to learn the Marriott FOSSE PMS system and other proprietary systems
Check guests in and out in an efficient and friendly manner
Promptly, effectively, and empathetically assist with guest requests and complaints
Be very knowledgeable of Marriott Rewards program and promotions
Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies
Be knowledgeable of the local area, including: shopping, entertainment, and dining
Take reservation requests efficiently
Block rooms and handle special requests
Post guest charges and compute guest bill, collect payment, and make change for hotel guests following all cash handling procedures