Front Desk Agent

Commonwealth Hotels•Norwalk, IA

15d

About The Position

Join Our Team at the Tru by Hilton, Norwalk, Iowa! ANTICIPATED HOURS 3:00 P.M. UNTIL 11:00 P.M. The Newly Built Tru by Hilton Norwalk, Iowa, is set to open soon and is seeking a Hotel Front Desk Clerk, Hotel Front Office Agent, or Hotel Guest Service Agent! About Us: Ideally located off I-35, we are near the Gregg Young Sports Campus and The Legacy Golf Club. Des Moines International Airport (DSM) is within five miles. The Norwalk-McAninch Sports Complex is two miles away, while Blank Park Zoo is 11 minutes from our hotel. Why This Role? Working as a Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk at the Tru by Hilton Norwalk, Iowa, offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Desk Agent puts you at the forefront of delivering exceptional service, ensuring guests have a seamless, enjoyable experience from check-in to check-out. What’s In It for You? Comprehensive Benefits: Medical, Dental, and Vision Financial Perks: 401(k) with company match, NEXT DAY PAY, and flexible spending accounts Time Off: Vacation, Personal Days, and Holiday Pay Exclusive Discounts: Hotel, food, and beverage savings for personal travel Professional Growth: Online training courses Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more

Requirements

High school diploma or equivalent
Previous experience in food service, hospitality, or customer service (preferred).
Friendly and welcoming demeanor.
Ability to interact professionally with guests and address their needs.
The ability to manage multiple tasks efficiently in a fast-paced environment.
Willingness to work collaboratively with coworkers.
Flexibility to adapt to changing tasks or guest demands.
Applicants should have the flexibility to work weekends & holidays

Responsibilities

Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.