Front Desk Agent Full Time and Part Time Position

Horseshoe Bay Resort • Brookfield, WI

7d

About The Position

At Crescent Hotels & Resorts, we are a team of hospitality professionals that
are deeply connected to & proud of the exceptional experiences we provide for
our guests. More than that, we know our Associates are the shining stars of what
we do! We understand what it takes to be a part of something great. We will
encourage you to bring your true self to work every day, we will celebrate you
and we will cheer you on as you shine bright in your career journey. Whether it
be our health & wellness programs, best in class learning and development or our
travel discounts that ‘feed your inner explorer’, we work hard to create and
deliver on what YOU need. We are ready for you to start your journey with us
where You Belong. We Care. Shine Bright.

The brand new Courtyard/Residence Inn by Marriott Poplar Creek Complex is
looking for its next great team member to join us on our Front Office team. We
are committed to providing you with:

Highly competitive wages
An exceptional benefit plan for eligible associates & your family members
401K matching program for eligible associates
Flexible scheduling to allow you to focus on what is important to you
Discounts with our Crescent managed properties in North America for you &
your family members.  Discounts at Marriott brand properties worldwide

Here is what you will be doing each day:

As a Front Desk Agent, you would be responsible for greeting and registering
guests and checking guests out of the hotel in the hotel's continuing effort to
deliver outstanding guest service and financial profitability. Specifically, you
would be responsible for performing the following tasks to the highest
standards. You will greet guests and complete the registration process to
include, but not limited to, inputting and retrieving information from the
computer, confirmation of guest information and room rate, selection of rooms,
coding electronic keys, assist guests with check-out including, but not limited
to, ensuring rooms and services are correctly accounted, using the point-of-sale
system, handling money, processing credit and debit cards, accepting and
recording various forms of payment, converting foreign currency, making change
and processing gift certificates and cards

Demonstrate a thorough knowledge of hotel information including, but not limited
to, room categories, room rates, packages, promotions, the local area and other
general product knowledge and answer guest questions and inquiries. Use
up-selling techniques to promote hotel services and facilities and to maximize
room occupancy. Respond to guest inquiries and requests and resolve issues in a
timely, friendly and efficient manner.  Field guest complaints, conduct research
and resolve and negotiate solutions for guest satisfaction.

Requirements

• You have prior experience as a Front Desk Agent in a hotel or in a high volume industry dealing with customers
• You are passionate about providing our guests with excellent customer service and thrive to always ensure guest satisfaction and enhance their experience to make it a memorable one
• You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life
• You have excellent computer skills and have a team spirit

Nice To Haves

• Marriott brand experience a plus

Responsibilities

• greeting and registering guests
• checking guests out of the hotel
• inputting and retrieving information from the computer
• confirmation of guest information and room rate
• selection of rooms
• coding electronic keys
• ensuring rooms and services are correctly accounted
• using the point-of-sale system
• handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

Benefits

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members
• Discounts at Marriott brand properties worldwide

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed