Front Desk Agent

Coury Hospitality•San Diego, CA

3d•Onsite

About The Position

Hard Rock Hotel San Diego is a high-energy, music-drenched workplace where team camaraderie and creativity thrive. The hotel’s core values—like “CREATE A RAVING TEAM,” “PLAY HARD,” and “LIVE THE MUSIC”—encourage authenticity, innovation, and standout guest service. With perks like free cafeteria meals, flexible scheduling, hotel discounts, and an ongoing social vibe, it’s a workplace that knows how to celebrate its people. If you're passionate about hospitality, music, and bringing positive energy every day, Hard Rock San Diego rocks as a career choice! At Coury Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our management offers a unique and exceptional guest experience. Coury Hospitality has an amazing opportunity as a Front Desk Agent. At Hard Rock Hotel San Diego, the Front Desk isn’t just where guests check in—it’s where the vibe begins. As a Front Desk Agent, you’re more than a key provider—you’re the face, the rhythm, and the energy behind a world-class guest experience in the heart of the Gaslamp Quarter. Create unforgettable first and final impressions by delivering seamless check-ins, check-outs, and every rockstar moment in between. We have a place for you on our team if your passion is to create UNMATCHED COMMITMENTS. This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer. Privacy Notice:Pursuant to the California Consumer Privacy Act (CCPA), the Company is notifying you that by applying for a position, you are providing us the following categories of personal information that we may use to evaluate your candidacy for employment, communicate with you regarding your candidacy, and obtain and verify background checks, and references: Personal Identifiers (e.g., name, SSN); Contact Information (e.g., mailing address, email, phone number), Employment History (e.g., current and former positions held, work experience, and any certifications or licenses), and Education History. By submitting my application, I acknowledge and confirm that I have received and read and understand this notice, and I authorize and consent to the Company’s use of the personal information it collects, receives or maintains for the business purposes identified above.

Requirements

Thrive in a high-energy, fast-paced environment
Are a natural communicator and “people person”
Bring customer service or front desk experience (bonus points for hotel/hospitality)
Have strong attention to detail and a problem-solving mindset
Stay cool under pressure and keep the vibe positive
Know the local scene and love to share it

Responsibilities

Greet every guest with genuine warmth, confidence, and style
Manage check-in and check-out with speed, accuracy, and grace
Assist with room assignments, billing, and guest inquiries
Promote hotel amenities and local hotspots with enthusiasm
Anticipate guest needs and deliver personalized service
Handle service recovery with professionalism and empathy
Collaborate with Valet, Housekeeping, and other departments to ensure guest satisfaction