Front Desk Agent

The Standard Spa, Miami Beach•Miami Beach, FL

4h•$18•Onsite

About The Position

The Front Desk Agent is the first and last point of contact for guests at The Standard Spa, Miami Beach. This role is essential to creating a seamless, welcoming, and memorable guest experience. Front Desk Agents are responsible for managing arrivals and departures, handling guest requests, and collaborating closely with all hotel departments to ensure smooth daily operations. This position is cross-trained to support PBX, Reservations, Concierge, and Bell Desk functions as needed.

Requirements

1-3 years previous hotel front desk or guest service experience preferred.
Strong communication and interpersonal skills; ability to engage with a diverse guest population.
Ability to multitask and remain composed in a fast-paced, high-touch service environment.
Proficiency in basic computer systems and hotel PMS platforms preferred.
Fluency in English required; additional languages are a plus.
Flexible availability including nights, weekends, and holidays.
Ability to stand for 8+ hours or extended periods of time.
Occasional lifting of up to 25 lbs.
Ability to hear, speak clearly, and communicate effectively with guests and team members.
At least 1 years hotel experience at Front Desk/Concierge position.
Proficiency in the English language, including: written, oral, reading, spelling and grammar. Bi-lingual skills beneficial, but not required.
Proven supervisor skills: training, delegating, problem solving, follow-up, prioritizing and common sense.
Flexible and reliable in scheduling. Able to work mornings, evenings, weekends, and overnight.
Working knowledge of common computer programs. Opera a plus.
Strong communication, organization and customer service skills.
Able to work under pressure in a fast paced environment and meet deadlines.
Able to successfully work independently or as part of the team.
Ability to stand for long periods of time
Work in variable weather conditions
Ability to lift 25 lbs

Responsibilities

Greet guests warmly and professionally, delivering personalized and engaging service throughout their stay.
Manage check-in and check-out procedures accurately and efficiently, ensuring all guest information and billing details are correct.
Provide knowledgeable recommendations and information regarding hotel amenities, services, hours of operation, events, and local attractions.
Proactively identify guest needs and respond to requests, concerns, or feedback in a timely and solution-oriented manner.
Maintain smooth and efficient Front Desk operations, including reservations, room assignments, billing, posting charges, and report generation.
Accurately process payments, adjustments, and folios in accordance with hotel policies and procedures.
Maintain clear and thorough communication through Front Desk logs and shift handovers.
Ensure lobby and Front Desk areas are clean, organized, and visually aligned with brand standards at all times.
Cross-train and assist in PBX, Reservations, Concierge, and Bell Desk functions as business needs require.
Communicate effectively with Housekeeping, Engineering, Spa, Food & Beverage, and Security to ensure a seamless guest experience.
Support hotel-wide initiatives, promotions, and programs while consistently adhering to company policies and SOPs.
Respond appropriately to emergency and safety situations following established procedures.
Maintain professional appearance, grooming, and uniform standards at all times.
Protect guest privacy and confidentiality while handling sensitive information.
Demonstrate punctuality, reliability, and a positive, team-oriented attitude.