Front Desk Agent
About The Position
The Embarcadero (Newport, OR) VI Resorts by Westgate, North America's largest owner-controlled timeshare and vacation club, offers dynamic career opportunities in Newport, Oregon, helping bring to life salty sea breezes and silky waves lapping at the shore for Owners and Guests. At The Embarcadero, each condominium offers a stunning panoramic view of Yaquina Bay and bridge, and easy access to beach and waterfront activities. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences, and supporting your career growth where you are or at 60+ resorts across the company. The Front Desk Agent serves as the first point of contact for guests and plays an important role in creating a welcoming and positive experience. This position is responsible for delivering exceptional customer service, responding to guest inquiries, and assisting with reservations and special requests. The Front Desk Agent ensures a smooth check-in and check-out process while maintaining a professional, friendly, and helpful demeanor at all times.
Requirements
- High school diploma, GED, or equivalent experience.
- Detail-oriented with strong organizational skills.
- Proficient in Microsoft Office and general computer operations.
- Excellent verbal communication skills, both in person and over the phone.
- Ability to work independently with minimal supervision.
- Demonstrated sound judgment when interacting with owners, guests, and team members.
- Basic math, inventory, and cash-handling skills.
- Ability to work a flexible schedule, including weekends and holidays.
Responsibilities
- Welcome guests warmly and complete check-in and check-out procedures efficiently.
- Issue room keys and coordinate with Bell Services when assistance is needed.
- Organize and distribute incoming mail and messages for guests.
- Accurately send and receive phone messages.
- Provide information about the resort, local restaurants, shopping, and nearby attractions.
- Monitor room availability and maintain accurate guest records.
- Post charges, process payments, and provide accurate change.
- Make, modify, and confirm guest reservations.
- Apply additional charges such as dining, room service, or other services to guest accounts.
- Assist guests with restaurant reservations, transportation arrangements, and local activities.
- Secure guest valuables in the hotel safe or safety deposit box when requested.
- Perform nightly bucket checks to ensure records align with guest activity.
- Address guest concerns promptly and work toward effective resolutions.
Benefits
- Comprehensive health benefits – medical, dental and vision
- Paid Time Off (PTO) – vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
