Front Desk Agent

Makeready LLC•Denver, CO

About The Position

The ultimate 'non-hotel,’ Halcyon’s 154-rooms blur the lines between hotel and gracious home with considered comfort, attention to detail and an impressive art collection. Adding to a level of thoughtful prestige is our proud accomplishment of being named Denver’s only AAA 4-Diamond independent hotel in 2023, as well as being named one of Denver’s “Best Places to Work. This individual has a natural ability to brighten a room and create a warm and welcoming atmosphere. This innate compassion allows them to connect on a deeper level and cultivate unique, personalized experiences for patrons. Their primary goal is to welcome guests and invite them to create their own experiences through discovery of the facility and local scene.

Requirements

Approachable and personable personality
Patient and understanding with guests' needs and requests
Eye for detail
Sense of urgency to fulfill requests and resolve issues
Ability to stand for extended periods at a time

Responsibilities

Welcome guests upon their arrival and assign rooms
Provide information about hotel, available rooms, review their rate and amenities available on property with all guests during the check in process
Inform guests about payment methods and verify their credit cards on file or collect upon arrival
Perform all check-in and check-out tasks
Respond to requests in a timely and professional manner