Front Desk Agent - Martinique New York on Broadway, Curio Collection by Hilton

Hilton•New York, NY

15h•$30 - $40•Onsite

About The Position

The Martinique New York on Broadway is looking for a Front Desk Agent to join our team! Our historic 504-room hotel places you near iconic New York City attractions. Our hotel boasts an amazing 7,400 square feet of event space! The ideal candidate will have experience as a front desk agent or a similar role in a hotel of a similar size, and full availability, including overnights, weekends, and holidays. Shift Pattern: Overnight shift 11pm – 7am, full availability required for this role What are the benefits of working for Hilton? Hilton is recognized as the best hospitality workplace in the world and the #1 World’s Best Workplace by Great Place To Work US and Fortune ! We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com. If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.

Requirements

Experience as a front desk agent or a similar role in a hotel of a similar size
Full availability, including overnights, weekends, and holidays
Demonstration of Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now values
Quality
Productivity
Dependability
Customer Focus
Adaptability

Responsibilities

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her.
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
Receive, input, retrieve and relay messages to guests.

Benefits

Access to your pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education \: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs