Guest Service Agent - The Diplomat Beach Resort, Curio Collection by Hilton
About The Position
Where Coastal Ease Meets Elevated Design. Be Part of an Iconic Transformation. Set between Miami and Fort Lauderdale, The Diplomat is entering a transformative new chapter—pairing timeless oceanfront glamour with refreshed interiors, redesigned guestrooms, and a revitalized sense of place. Nearly every suite and room opens to sweeping ocean views, creating a stay defined by beauty, comfort, and effortless luxury. We are seeking a Guest Service Agent who embodies anticipatory service, polished communication, and a passion for creating unforgettable guest journeys. Check us out\: The Diplomat Beach Resort If you're ready to take your career to the next level, apply now and join our team at The Diplomat Beach Resort! The ideal candidate will have strong customer service experience, excellent communication skills, and a passion for hospitality. Seeking someone with open availability that thrives in a fast paced environment. Prior OnQ experience and full-service luxury hotel background is preferred. Shift Pattern\: varied shifts, AM and PM as needed per business needs. Weekend/holiday availability required.
Requirements
- strong customer service experience
- excellent communication skills
- a passion for hospitality
- open availability
- thrives in a fast paced environment
Nice To Haves
- Prior OnQ experience
- full-service luxury hotel background
Responsibilities
- Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
- Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
- Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
- Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
- Receive, input, retrieve and relay messages to guests
Benefits
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage – for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program\: 100 nights of discounted travel
- Parental leave to support new parents
- Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications
- 401K plan and company match to help save for your retirement
- Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
