Front Desk Agent

Aloft/Element Lovefield • Dallas, TX

1d

About The Position

Position Summary: The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms. We offer Medical/Dental/Vision benefits, a generous PTO program, points based bonus, daily pay, an Employee Referral bonus program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company. Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.

Requirements

• High school diploma, GED or equivalent
• Experience in customer service, forward-facing, or other guest related positions
• Proficient in Microsoft Office or similar computer applications
• Must speak English fluently.
• Must have excellent written and oral communication skills.
• Problem solving, reasoning, and ability to multi-task and interact with people under pressure.

Nice To Haves

• Experience in the hospitality industry as a front desk agent, hotel receptionist or other guest services preferred
• Experience with brand or property specific PMS, Quore, PBX and other hotel related systems preferred

Responsibilities

• Assisting guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
• Post guest charges, collect payments and follow all cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Have full knowledge of hotel safety and emergency procedures

Benefits

• Medical/Dental/Vision benefits
• a generous PTO program
• points based bonus
• daily pay
• Employee Referral bonus program
• the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED