Front Desk Agent

Canopy San Antonio Riverwalk•San Antonio, TX

About The Position

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Front Desk Agent, you will be the first point of contact for guests, ensuring their stay begins with a warm welcome and ends with exceptional service.

Requirements

Strong communication skills.
A passion for customer service.
The ability to be flexible and adapt to any situation.
A desire to work as part of the front desk team.
An outgoing personality with a positive attitude.
Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, weekends, and holidays as necessary.

Nice To Haves

Previous hospitality experience is helpful but not required.

Responsibilities

Provide the highest quality of service to guests, anticipating and exceeding their expectations.
Check guests in and out efficiently and in a friendly manner.
Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures.
Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings.
Assist in maintaining the cleanliness of the lobby and entrance.
Ensure security and confidentiality of all guest and hotel information.
Effectively respond to and resolve guest concerns or complaints.
Perform other duties as assigned.