Front Desk Agent

Makeready LLC•Honolulu, HI

About The Position

The Laylow, Autograph Collection Hotel is a secluded oasis in the heart of Waikiki, where mid-century modern design meets the warmth of Hawaiian hospitality. Thoughtfully curated and effortlessly stylish, it offers a lush, tropical escape that blends nostalgia with contemporary comfort. With top-quality service, vibrant social spaces, and a laid-back island spirit, The Laylow invites travelers, creatives, and adventurers to relax, connect, and experience a distinctive take on Hawaiian charm. Seeking warmth is personified. A host is organized, quick-thinking, and positive and has a knack for hitting curveballs out of the park. This is the kind of person who never met a stranger and who goes the extra mile to keep a friend smiling. A host takes and confirms reservations, seats guests, answers inquiries, and communicates efficiently and clearly with front of house staff and leadership to help ensure exceptional dining experience. This individual has a natural ability to brighten a room and create a warm and welcoming atmosphere. This innate compassion allows them to connect on a deeper level and cultivate unique, personalized experiences for patrons. Their primary goal is to welcome guests and invite them to create their own experiences through discovery of the facility and local scene.

Requirements

Approachable and personable personality
Patient and understanding with guests' needs and requests
Eye for detail
Sense of urgency to fulfill requests and resolve issues
Ability to stand for extended periods at a time

Responsibilities

Welcome guests upon their arrival and assign rooms
Provide information about hotel, available rooms, review their rate and amenities available on property with all guests during the check in process
Inform guests about payment methods and verify their credit cards on file or collect upon arrival
Perform all check-in and check-out tasks
Respond to requests in a timely and professional manner