Front Desk Agent

TownePlace Suites by Marriott Charlotte Fort Mill•Fort Mill, SC

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About The Position

Front Desk Agent (Part-Time) Fort Mill, SC Description Front Desk Agent/Townplace Suites Fort Mill, SC Description · Register and assign rooms to guests. · Issue room key and directions directly to guest. · Sort, and track incoming mail and messages. · Transmit and receive messages using all communication avenues. · Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. · Keep record of room availability and rate. · Compute bill, collect payment, and make change for guests. · Make, confirm, and cancel reservations via all communication avenues. · Post charges such as room, food, liquor, to guest bill if interface is inoperable. · Make reservation, transportation, or entertainment reservations for guest. · Ability to accurately use various office software. · Have a full working knowledge and expertise of each shift including night audit. We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. EOE/M/F/V/D.

Requirements

Customer Service Experience & computer skills are required
Minimum lifting of 20 pounds.
Pushing, bending, stooping, upward reaching, manual dexterity.
Hearing, writing, typing.
Minimum pulling of 20 pounds.
Other duties may be assigned.
Must have a comprehensive knowledge of all hotel departments and functions.
Must have good mathematical and computer skills.
High school education required.
Relevant training and experience and additional education preferred.

Nice To Haves

CPR and first aid training preferred.
Additional language ability preferred

Responsibilities

Register and assign rooms to guests.
Issue room key and directions directly to guest.
Sort, and track incoming mail and messages.
Transmit and receive messages using all communication avenues.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Keep record of room availability and rate.
Compute bill, collect payment, and make change for guests.
Make, confirm, and cancel reservations via all communication avenues.
Post charges such as room, food, liquor, to guest bill if interface is inoperable.
Make reservation, transportation, or entertainment reservations for guest.
Ability to accurately use various office software.
Have a full working knowledge and expertise of each shift including night audit.