Front Desk Agent
About The Position
Overview We are seeking a friendly, enthusiastic, and customer-focused individual to join our team as a Full-Time Front Desk Agent at Ka'anapali Ali'i located in Lahaina, Hawaii. CoralTree Hospitality is recognized as the outstanding choice for managing premium and luxury residential resorts, vacation homes, and hotels, defined by people with genuine purpose, pride, and a sense of place. Hourly Pay Rate: $31.27 (All new hires shall receive ninety percent (90%) of the applicable wage rate, but not less than the applicable minimum wage, during the first ninety (90) calendar days of employment) As a valued member of our team, you'll receive a comprehensive benefits package that includes: Paid Vacation, Sick Days, and Holidays Paid Parental Leave 401(k) Retirement Savings Plan with a generous company match Group Medical, Dental, Vision, Life and Disability benefits Employee Assistance Program Five complimentary room nights at CoralTree Hospitality properties Unlimited Friends and Family receive discounted rates at CoralTree Hospitality Group properties Access to employee discounts from industry-leading travel, entertainment, and retail brands, including Walt Disney World, Live Nation, Samsung, Hertz, and many more!
Requirements
- Able to walk and stand throughout the shift
- Flexible availability as shifts could include 7am-3:30pm, 11am-7:30pm, 3pm-11pm
Responsibilities
- Greet and welcome guests as they arrive at the resort
- Manage the check-in and check-out process efficiently and accurately
- Answer and direct phone calls in a polite and friendly manner
- Assist guest with inquiries, requests, and reservations
- Provide information about resort amenities, services, and local attractions
- Handle guest complaints and concerns with professionalism and a positive attitude
- Maintain accurate records of reservations, room assignments, and payments
- Ensure the front desk area is clean, organized, and presentable at all times
- Coordinate with housekeeping and maintenance staff to address guest needs and issues
- Uphold resort policies and procedures to ensure the safety and comfort of all guests
- Able to walk and stand throughout the shift
- Flexible availability as shifts could include 7am-3:30pm, 11am-7:30pm, 3pm-11pm
Benefits
- Paid Vacation, Sick Days, and Holidays
- Paid Parental Leave
- 401(k) Retirement Savings Plan with a generous company match
- Group Medical, Dental, Vision, Life and Disability benefits
- Employee Assistance Program
- Five complimentary room nights at CoralTree Hospitality properties
- Unlimited Friends and Family receive discounted rates at CoralTree Hospitality Group properties
- Access to employee discounts from industry-leading travel, entertainment, and retail brands, including Walt Disney World, Live Nation, Samsung, Hertz, and many more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
