Front Desk Agent
About The Position
Effectively check guests into and out of the resort by performing the following duties. As the Front Desk Agent, you will provide: Greets, registers, and assigns rooms to guests. Issues room keys and provides escort instructions to bellhops. Date-stamps, sorts, and racks incoming mail and messages. Transmits and receives telephone messages. Answers inquiries pertaining to hotel services, guest registration, and shopping, dining, entertainment, and travel directions. Maintains records of room availability and guest accounts. Computes bills, collects payment, and makes change for guests. Makes and confirms reservations. Posts charges such as room, food, liquor, or telephone to the ledger. Makes restaurant, transportation, or entertainment reservations and arranges tours. Assists guests with the deposit of valuables in the hotel safe or safe deposit boxes. Performs nightly bucket checks. Listens to guest concerns and identifies appropriate solutions. To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares out commitment.
Requirements
- High school diploma or general education degree GED.
- The Team Member must regularly lift and/or move up to 15 pounds.
- Follow instructions without close supervision.
- Must be able to work weekends and holidays as needed.
- Required to pass a background screen, drug test, and prove eligibility to work in the United States.
Responsibilities
- Greets, registers, and assigns rooms to guests.
- Issues room keys and provides escort instructions to bellhops.
- Date-stamps, sorts, and racks incoming mail and messages.
- Transmits and receives telephone messages.
- Answers inquiries pertaining to hotel services, guest registration, and shopping, dining, entertainment, and travel directions.
- Maintains records of room availability and guest accounts.
- Computes bills, collects payment, and makes change for guests.
- Makes and confirms reservations.
- Posts charges such as room, food, liquor, or telephone to the ledger.
- Makes restaurant, transportation, or entertainment reservations and arranges tours.
- Assists guests with the deposit of valuables in the hotel safe or safe deposit boxes.
- Performs nightly bucket checks.
- Listens to guest concerns and identifies appropriate solutions.
Benefits
- Comprehensive health benefits – medical, dental and vision
- Paid Time Off (PTO) – vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
