Front Desk Agent

Marriott Hotels Resorts • Madison, GA

1d • $13 - $15

About The Position

Join our dynamic hospitality team as a Front Desk Agent, where you will be the welcoming face and first point of contact for our guests. This energetic role requires a passionate individual who thrives on delivering exceptional guest services, managing reservations, and ensuring a seamless check-in and check-out experience. Your enthusiasm and professionalism will set the tone for our guests’ stay, creating memorable experiences from the moment they arrive. If you’re motivated to provide top-tier hospitality and enjoy engaging with diverse guests, this is the perfect opportunity to showcase your skills in a lively, fast-paced environment.

Requirements

• Proven experience in hotel management or hospitality management roles, preferably at the front desk or in guest services
• Bilingual or multilingual abilities to communicate effectively with diverse guests from around the world
• Strong customer service skills with a friendly, approachable demeanor and excellent phone etiquette
• Familiarity with front desk operations, multi-line phone systems, and hotel management software
• Ability to work flexible hours, including nights, weekends, and holidays as needed

Nice To Haves

• Previous experience in resort or hotel environments is highly desirable
• Knowledge of guest relations strategies and hospitality best practices to foster positive guest experiences

Responsibilities

• Greet guests warmly upon arrival, ensuring a positive first impression and smooth check-in process
• Manage guest reservations efficiently using hotel management software, updating records accurately
• Handle multi-line phone systems with professionalism, providing information and assistance promptly
• Assist guests with inquiries about hotel amenities, local attractions, and services to enhance their stay
• Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared to high standards
• Conduct night audits by reconciling daily transactions, balancing accounts, and preparing reports
• Maintain guest relations by addressing concerns promptly and ensuring overall satisfaction throughout their visit

Benefits

• Employee discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees