Front Desk Agent

Pier Sixty Six • Fort Lauderdale, FL

1d • Onsite

About The Position

South Florida’s Pier Sixty-Six Resort, a beacon of hospitality, has returned to Fort Lauderdale. This lush 32-acre waterfront enclave features a superyacht marina, the iconic Pier-Top lounge, 325 guest rooms, suites, and villas, 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade with retail and dining. The resort aims to provide extraordinary luxury experiences with impeccable design, exceptional service, and refined touches. Pier Sixty-Six employs over 600 diverse and talented Team Members, fostering a caring culture with state-of-the-art facilities, a first-class employee dining room, and a focus on individual welfare and well-being. The resort invites dedicated, energetic, and polished hospitality enthusiasts seeking growth to join its team, offering highly competitive wages, comprehensive benefits, and a culture of honor and respect. The Front Desk Agent will report to the Director of Front Office and will be responsible for all duties related to arriving and in-house guests, ensuring high-quality, personalized service in accordance with Pier Sixty-Six, AAA, and Forbes Travel Guide standards.

Requirements

• Viable candidates must have at least one year of experience in hotel room operations or similar environments.
• Ability to effectively communicate and provide directions in a clear, concise, and professional manner, both verbally and in writing.
• Knowledge of property management systems required.
• Strong business and work ethic required.
• The ability to establish rapport quickly and positively is required.
• Above average communication skills - both written and oral - are required.
• Must be available to work varied shifts and flexible schedules.
• Demonstrate ability to compute basic arithmetic.

Nice To Haves

• Previous hospitality experience in a Five Star, AAA, Five Diamond quality organization preferred.
• Previous experience with Windows, Office, and property management systems is highly desirable.

Responsibilities

• Proactively welcome, greet, and facilitate guests' check-in processes, ensuring a warm and professional arrival experience.
• Provide guests with comprehensive knowledge of the hotel’s amenities, services, and relevant local attractions or events.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Follow up on all arrivals by prescribed procedures, including modifications to registration cards, special requests, rate adjustments, room changes, account inquiries, and reservation inquiries.
• Maintain and update the reception handover log and ensure all guest feedback is communicated to the Manager on Duty for appropriate action.
• Safeguard guest privacy and security by adhering to confidentiality standards and ensuring no confidential guest information is disclosed.
• Adhere to all established procedures and policy standards while actively encouraging up-selling to maximize revenue.
• Ensure all necessary supplies are available for the front desk, manage par stock, and order supplies as needed.
• Ensure work areas are always clean and maintained.
• Perform any other reasonable duties as assigned by the supervisor or manager.
• Recognizing our role in the hospitality industry, we commit to providing lateral service. This may occasionally require team members to perform various related tasks as needed, all in the spirit of delivering exceptional service.

Benefits

• Group medical, dental, vision, life, and disability benefits
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program
• Paid time off/sick time
• Participation in a 401(k) plan with a company match
• Complimentary team member meals
• Complimentary room nights at CoralTree Hospitality managed properties

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees