Front Desk Agent

Noble House Hotels & Resorts•Gateway, CO

37d•$15 - $18•Onsite

About The Position

Discover a place where wonder, adventure and relaxation meet. Gateway Canyons Resort & Spa rests on 180 acres in the red rock canyons of western Colorado. 72 room luxury Resort with amenities that include lodging, dining, UTV and Jeep tours, horseback riding, full service spa & air tours. Our Front Desk Associates check-in/check-out hotel guests courteously and efficiently; Provide information and assistance to all guests and visitors. Communicate Resort services and amenities to guests. Communicate VIP arrivals to designated personnel for escort and delivery of amenities Document and confirm reservations and cancellations. Block rooms in system and follow though on designated requirements. Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery) Resolve discrepancies on rooms status report with Housekeeping. Process checkouts; resolve any late charges, present folio to guest and resolve any disputed charges; settle guest accounts. Conduct group check-ins/outs Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information Adhere to all cashiering procedures Document pertinent information in log book Assist in other Front Desk areas as assigned Provide guest room tours Legibly document maintenance needs on work orders and submit to Manager. Other duties as reasonable requested Seasonal position - $15.16-$18.00/hour Paid Holidays / Sick Time 401k Eligibility Friends & Family Discount Associate Cafeteria Economical on-site housing - rent includes all utilities, internet & satellite Associate Clubhouse, Fitness Facility, Pool Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

Requirements

Experience in Hospitality Industry in similar position
Strong and effective communicator
Professional presentation
Previous guest relations training
Ability to input and access information int he property management system/computers/point of sales systems.

Responsibilities

check-in/check-out hotel guests courteously and efficiently
Provide information and assistance to all guests and visitors
Communicate Resort services and amenities to guests.
Communicate VIP arrivals to designated personnel for escort and delivery of amenities
Document and confirm reservations and cancellations.
Block rooms in system and follow though on designated requirements.
Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery)
Resolve discrepancies on rooms status report with Housekeeping.
Process checkouts; resolve any late charges, present folio to guest and resolve any disputed charges; settle guest accounts.
Conduct group check-ins/outs
Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information
Adhere to all cashiering procedures
Document pertinent information in log book
Assist in other Front Desk areas as assigned
Provide guest room tours
Legibly document maintenance needs on work orders and submit to Manager.
Other duties as reasonable requested