Front Desk Agent- Drift Palm Springs
About The Position
Welcome guests and create a memorable check-in and check-out experience Anticipate guest needs, answer questions, and help guests navigate local dining and activities Support hotel operations by coordinating with housekeeping, maintenance, F&B, and leadership Handle reservations, guest communication, and folio accuracy with care Manage guest requests and follow through to ensure resolution Maintain common-area readiness, cleanliness, and vibe Assist with on-property retail, amenities, and delivery of guest items Support concierge-style needs including recommendations and trip planning Uphold Drift brand standards and contribute to a smooth, seamless guest journey
Requirements
- Previous hospitality or customer service experience preferred
- Strong communication and guest-relations skills
- Comfortable using technology and learning new systems
- Ability to multitask in a fast-paced, guest-facing environment
- Reliable, organized, and calm under pressure
- A genuine passion for creating great guest experiences
- Team-player energy with the ability to collaborate across departments
Nice To Haves
- Previous hospitality or customer service experience preferred
Responsibilities
- Welcome guests and create a memorable check-in and check-out experience
- Anticipate guest needs, answer questions, and help guests navigate local dining and activities
- Support hotel operations by coordinating with housekeeping, maintenance, F&B, and leadership
- Handle reservations, guest communication, and folio accuracy with care
- Manage guest requests and follow through to ensure resolution
- Maintain common-area readiness, cleanliness, and vibe
- Assist with on-property retail, amenities, and delivery of guest items
- Support concierge-style needs including recommendations and trip planning
- Uphold Drift brand standards and contribute to a smooth, seamless guest journey
Benefits
- Excellent benefits for full-time roles (medical, dental, vision, 401k, PTO, Etc.)
- A supportive, collaborative team culture
- Opportunities for growth across hotel operations
- Beautiful, design-forward work environment in the heart of Santa Barbara
- Flexible scheduling for both full-time and part-time roles
- A company that values people, creativity, and a modern approach to hospitality
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
