Front Desk Agent
About The Position
Job Purpose: Serves guests by completing registration; controlling room assignments. Duties: Welcomes guests by greeting them; answering questions; responding to requests Registers guests by obtaining or confirming room requirements; verifying preregistration; assigning room; obtaining information and signatures; issuing door cards Establishes credit by verifying credit cards or obtaining cash Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc. Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel Maintains records by entering room and guest account data Collects revenue by entering services and charges; computing bill; obtaining payment Makes hotel and other reservations by entering or telephoning requirements; checking availability; confirming requirements Assists hotel guests with all requests and needs as they arise including assistance with luggage, taking and delivering room services orders, valeting hotel guest cars, etc. Assists with housekeeping duties when the need arises Contributes to team effort by accomplishing related results as needed.
Requirements
- Customer Service
- People Skills
- Quality Focus
- Professionalism
- Energy Level
- Multi-tasking
- Dependability
- Thoroughness
- Phone Skills
- Data Entry Skills
- Listening
- Open availability a must including nights weekends and holidays
- Must Possess Valid Drivers License
Responsibilities
- Completing registration
- Controlling room assignments
- Welcoming guests
- Answering questions
- Responding to requests
- Registering guests
- Verifying preregistration
- Assigning rooms
- Obtaining information and signatures
- Issuing door cards
- Verifying credit cards
- Obtaining cash
- Receiving and transmitting messages, mail, facsimiles, packages, etc.
- Answering inquiries regarding hotel and other services
- Maintaining records
- Entering room and guest account data
- Collecting revenue
- Entering services and charges
- Computing bills
- Obtaining payment
- Making hotel and other reservations
- Assisting hotel guests with all requests and needs
- Assisting with housekeeping duties
- Accomplishing related results
Benefits
- Health Insurance
- 401K
- Discounted Meals
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
