Front Desk Agent
About The Position
As a Front Desk Agent with Superhost Hospitality at [Hotel], you are the face of our establishment, providing exceptional service to our guests. Your responsibilities include: Greeting guests upon arrival and ensuring a smooth check-in process. Assisting guests with inquiries, providing information about hotel facilities, services, and local attractions. Handling reservations, cancellations, and guest inquiries with professionalism and efficiency. Managing and resolving guest concerns or issues promptly and courteously. Coordinating with other hotel departments to ensure seamless guest experiences. We are seeking an individual with the following attributes: Communication Skills: Excellent verbal and written communication skills. Customer Service: A passion for delivering outstanding customer service. Problem Solving: Ability to handle guest issues with tact and diplomacy. Team Player: Collaborative mindset to work effectively with colleagues. In your initial phase, you will undergo comprehensive training to familiarize yourself with our hotel systems and procedures. Working closely with your team, you'll gain hands-on experience in managing guest interactions, handling reservations, and resolving issues. You'll contribute to creating a positive and welcoming atmosphere for our guests. People Focused. Performance Driven. With over 40 years of industry expertise, Superhost Hospitality is committed to Corporate Excellence and Social Responsibility. Our portfolio of dynamic assets, associated with industry-leading brands, prioritizes unwavering service commitment. This approach ensures customer loyalty, attracts exceptional associates, and positions us as a top performer in the industry. Our people-centric culture focuses on attracting, developing, and retaining the best talent, fostering a great work experience, and supporting career advancement. Join us on a journey that values people and drives outstanding performance.
Requirements
- Excellent verbal and written communication skills.
- A passion for delivering outstanding customer service.
- Ability to handle guest issues with tact and diplomacy.
- Collaborative mindset to work effectively with colleagues.
- Must be able to commute.
- Availability for varying shifts, including evenings, weekends, and holidays.
Responsibilities
- Greeting guests upon arrival and ensuring a smooth check-in process.
- Assisting guests with inquiries, providing information about hotel facilities, services, and local attractions.
- Handling reservations, cancellations, and guest inquiries with professionalism and efficiency.
- Managing and resolving guest concerns or issues promptly and courteously.
- Coordinating with other hotel departments to ensure seamless guest experiences.
Benefits
- Comprehensive benefits package, including health, dental, vision, and 401(k) for eligible positions.
- Exclusive travel discounts at our hotel partners and franchises worldwide.
- Participation in our Wellness program to support your overall well-being.
- On-demand pay opportunities for instant access to earnings between paychecks.
- Access to a leadership development program and diverse growth opportunities.
- Inclusive work culture with the chance to be part of our Culture Committee, contributing to a positive and diverse workplace environment.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
