Front Desk Agent

Crestview Management • Chicago, IL

13h

About The Position

The Chicago Marriott O’Hare is looking for a full-time Front Office Agent to join our awesome team! Previous Marriott Hotels Front Office experience preferred. Overview: The Front Office Agent will be responsible for providing excellent customer service while supporting the team to achieve the overall success of our service goals.

Requirements

• At least 1 year experience in a hotel front office – Marriott Hotels experience preferred
• Light work – exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner
• Must be effective at listening to, understanding, and clarifying concerns raised by guests.
• Must be available to work days, evenings, weekends, and holidays.

Nice To Haves

• Previous Marriott Hotels Front Office experience preferred

Responsibilities

• Organize, confirm, and process guest check-ins/ check-outs and adapt for any changes
• Secure payment, verifying and adjusting billing as needed
• Provide guests with room and hotel information, directions, amenities and local interests
• Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
• Complete cashier and closing reports, counting the individuals’ bank at the end of each shift securely
• Accept and record wake-up calls, delivering to the right department
• Communicate any emergency, lost item or theft to proper security staff and/or management
• Keep contingency lists in case of emergency and communicate any necessary messages
• Empathetically listen to guest inquiries and provide appropriate responses
• Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
• Block rooms in the computer and follow-through on designated requirements
• Pre-register designated guests and prepare key packets
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
• Maintain confidentiality of all guests and hotel information
• Employ attention to detail in order to ensure security guidelines are met for guest room access
• Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
• Participate in department meetings
• Positive attitude, while being a team player with a “sleeves-rolled-up” type mentality.
• Excellent communication and interpersonal skills.
• Perform other duties as requested by management.

Benefits

• We offer Health and Dental Insurance, company-paid Life Insurance, Short-Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed