Front Desk Agent

Columbia Gorge Hotel•Hood River, OR

47d

About The Position

Responsible for guest satisfaction by providing professional, friendly and efficient service. Takes guestroom reservations, checks guests in and out of hotel, operates telephone switchboard, perform cashiering duties and night audit procedures. Acts as “salesperson” for individual room reservations, with goal of achieving highest overall occupancies at highest possible rates.

Requirements

High school diploma or GED
Ability to work well under pressure
Ability to maintain a professional appearance at all times
Ability to work as part of a team
Ability to work with a minimum of supervision
Ability to handle many tasks at one time
Ability to read and follow both verbal and written instruction
Ability to communicate effectively
Prior cash handling experience
Basis math skills
Flexible, able to work any days any shifts and any hours

Responsibilities

Ensures that all guests are greeted and offered friendly and professional service in a timely fashion.
Performs registering guests into the hotel and assigning appropriate room.
Provides a detailed explanation of all hotel facilities and amenities.
Take guest and their luggage to and from their room.
Communicates check-in and check-out status to housekeeping department.
Pre-assign room for special requests.
Deliver messages and/or packages to meeting and guest rooms.
Check guests out of hotel upon departure accurately following prescribed checkout procedure.
Maintains organized, accurate reservation system for individual and group room bookings.
Performs cashiering duties.
Answer switchboard promptly and courteously.
Route calls appropriately.
Handle guest messages and mail.
Must pass on information necessary to the next shift.
Maintains cleanliness of workplace.
Obtains form of payment for all registered guests.
Approval codes on all credit cards and personal checks
Prepares and resolves discrepancy report each afternoon by comparing to housekeeping report with the front desk rack.
Post advance deposits.
Maintains phone rack for accurate listing of hotel guests.
Relocate guests we are unable to accommodate.
Knows all aspects of the hotel; i.e. guestroom locations, type of room and views, rates, F&B outlets, available packages and information on the restaurant and lounge.
File check out registration cards and folios.
Conduct personal behavior in a mature, professional, business manner when representing The Columbia Gorge Hotel.
Log all individual and group reservations to maintain accurate counts of rooms sold by night
Communicates with sales department to ensure proper handling of group bookings
Maintains availability board as necessary (4 months out) to ensure maximum occupancies (not to exceed 100%) at highest rate possible
Block rooms to satisfy individual and group room requests
Control rooms inventory
Complies with all policies and procedures set forth by The Columbia Gorge Hotel Employee Handbook
Responsible for a predetermined dollar amount issued as a bank
Cashing in and out
Shift balancing
Posting of all charges on micros
Post of room and tax
Shift checklist
Performs all other duties as assigned