Front Desk Agent (Fulltime evening shift)

Richmond Marriott Short Pump • Glen Allen, VA

1d

About The Position

As a Front Desk Agent, you serve as the first point of contact for all guests, providing a warm and welcoming experience from the moment they arrive. This role includes assisting guests with check-in and check-out procedures, answering and processing incoming phone calls, and fulfilling special requests or informational needs in accordance with established policies and procedures. Maintaining positive guest relations, resolving concerns promptly, and ensuring overall guest satisfaction are essential components of this position. This industry operates seven (7) days a week, twenty-four (24) hours a day. Regular attendance, in accordance with company standards, is essential for success.

Requirements

• High School Diploma, GED, or equivalent work experience.
• Computer skills required; familiarity with Microsoft Office preferred.
• 1-2 years of experience as a Guest Service Agent preferred.
• Strong English communication skills, both written and verbal.
• Experience with hotel property management systems preferred.
• Cash-handling experience preferred.

Nice To Haves

• Computer skills required; familiarity with Microsoft Office preferred.
• 1-2 years of experience as a Guest Service Agent preferred.
• Experience with hotel property management systems preferred.
• Cash-handling experience preferred.

Responsibilities

• Maintain thorough knowledge of hotel features and services, hours of operation, room rates, special packages, daily house count, expected arrivals/departures, and group activities.
• Stay familiar with local attractions, activities, and points of interest to respond accurately to guest inquiries.
• Answer telephone calls within 3 rings using proper etiquette and approved greetings.
• Verify guest information at check-in and check-out while maintaining strict confidentiality.
• Communicate relevant guest information to appropriate departments (e.g., special requests, amenities).
• Verify method of payment and accurately process all transactions.
• Work closely with Housekeeping to resolve room status discrepancies.

Benefits

• Competitive pay based on experience
• Health, dental, and vision insurance
• Short-term and long-term disability
• Paid time off and holiday pay
• Employee referral bonuses
• 401(k) retirement plan
• Hotel and travel discounts
• Opportunities for training, development, and career advancement
• Supportive leadership and a team-focused environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees