Front Desk Supervisor - Evening Shift
About The Position
Emery, Autograph Collection is a modern lifestyle hotel that blends comfort, creativity, and community. Our spaces are designed to inspire, connect, and provide guests with a memorable stay that feels both personal and effortless. We’re looking for a dynamic Front Desk Supervisor who brings personality, leadership, and a passion for exceptional guest experiences. As a Front Desk Supervisor, you’ll help lead the heartbeat of the hotel. You’ll oversee front desk operations, support our Front Desk Agents, and ensure each guest receives a warm, welcoming, and seamless experience — from check-in to check-out. If you're energetic, service-focused, and thrive in an environment that values authenticity and style, this role is for you. Take the next step in your career and be part of a team that values excellence, growth, innovation and teamwork. Apply now and become an integral part of our team's success story!
Requirements
- Previous hotel front desk or hospitality experience required
- Supervisory or lead role experience strongly preferred
- Excellent communication, customer service, and problem-solving skills
- Proficiency with hotel property management systems (PMS) preferred
- Strong organizational skills and attention to detail
- Ability to multitask and work calmly under pressure
- Flexible availability, including evenings, weekends, and holidays
- Prior cash handling experience necessary
Responsibilities
- Supervise, train, and support front desk staff during shifts
- Ensure all check-in/check-out procedures are completed accurately and efficiently
- Respond to guest inquiries, requests, and concerns in a professional and timely manner
- Resolve escalated issues and ensure guest satisfaction
- Monitor front desk operations to maintain service standards
- Assist with scheduling, performance feedback, and team development
- Maintain accurate records, reports, and financial transactions
- Collaborate with housekeeping, maintenance, and other departments to resolve guest issues and enhance guest experiences
- Ensure compliance with hotel policies, safety standards, and operational procedures
- Maintain cleanliess and appearence of the front desk area
Benefits
- Multiple Tiers of Medical Coverage
- Dental & Vision Coverage
- 24/7 Teledoc service
- Free Maintenance Medications
- Pet Insurance
- Hotel Discounts
- Tuition Reimbursement
- Paid Time Off (vacation, sick, bereavement, and Holidays).
- 401K Match
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
