Evening Front Desk Agent (4PM-12AM)

Boyne Resorts•Harbor Springs, MI

57d

About The Position

The Front Desk Agent is responsible for providing exceptional guest service by assisting guests with check-in, check-out, and inquiries while maintaining a welcoming and professional atmosphere. This position plays a key role in ensuring guest satisfaction and smooth front desk operations during the evening shift from 4 PM to 12 AM.

Requirements

Must be at least 18 years of age.
Must be willing to work evenings, weekends, and holidays.
Strong communication and interpersonal skills.
Basic computer proficiency; knowledge of Microsoft Office a plus.
Ability to stand for extended periods and work in a fast-paced environment.

Nice To Haves

Previous front desk or hospitality experience preferred but not required.
Familiarity with property management systems is an asset.

Responsibilities

Greet and register guests and owners promptly and courteously.
Process guest check-ins and check-outs efficiently, ensuring accuracy in billing and reservation details.
Verify all guest information, including name, address, payment method, and stay details.
Coordinate with Housekeeping, Bell Services, and Reservations to fulfill guest needs and special requests.
Notify housekeeping of early check-ins, late checkouts, and same-day arrivals.
Maintain thorough knowledge of room types, rates, and property layout.
Handle cash and credit transactions accurately, following all company cash-handling procedures.
Respond to guest inquiries about resort amenities, events, and local attractions.
Maintain confidentiality and proper organization of guest records and sensitive documents.
Answer incoming calls promptly and professionally using proper telephone etiquette.
Monitor safety and security concerns; report any incidents, accidents, or suspicious activity.
Keep supervisors informed of any unusual situations or guest concerns.
Maintain a welcoming and professional atmosphere in the front desk area at all times.

Benefits

Free Golf and Ski Passes – Enjoy outdoor activities with free access for you and your family.
Downhill Mountain Bike Park Pass – Complimentary access for biking enthusiasts.
Dining Discounts – Receive 25% off at Boyne restaurants.
Resort Discounts – Save 30% on spa treatments and other services at Boyne Resorts.
Free Water Park Passes – Access to Avalanche Bay Water Park.
Lodging Discounts – Special rates for friends and family.
Tuition Reimbursement – Support for continuing education.
Housing Availability – First-come, first-served team member housing.
Health Insurance – Available for Full-Time Year-Round Team Members.
AllyHealth – Access to health services for all employees